Quote from: Slim on March 21, 2024, 03:35:16 PMJust had a call from Vision Express. They've broken my Oakley cycling frames.
Cross-posted that from the "grumpy" thread with happier news. They refused to replace them, but offered a new pair of frames up to £80 in value (ie inferior). After an argument in the store - their manager lied to my face, claiming I'd been told they were likely to break and this would be at my own risk - I gave up and accepted, but I put a powerfully negative review on Trust Pilot.
Their complaints department contacted me to apologise, offered to replace the Oakleys with the original Oakley frames and told me I could keep the ones I'd already accepted as replacements - which actually I quite like. So I've ended up with a free pair of specs.