What's made you grumpy today?

[pxr5]

I have a 1 part-year shortfall of National Insurance contributions to get the full state pension at 67. I thought I'd pay it as it's only £205 (for an extra £3 a week woohoo). Should be easy right? Nope it's virtually impossible. To pay you need an 18 digit payment request number that you can only get from HMRC. Except there is absolutely no way to get through the automated questions on the help line to even get into a queue. I tried every combination of answers I could think of but it always ended the call due to one reason or other. So I looked on the MSE forums and a lady there had described over 30 attempts to get into a queue. So, the automated call kept directing me to on online chat (yeah, we all know about those). Again whatever I put in the chat would ended with a redirection to the online tools - aaahhh. Anyway after about the 100th attempt I eventually got a reply saying an advisor would be required - click here - YAY. Erm no, no advisors are available - end chat. Fuck. So I just kept asking that same question over and over again, clicking on the advisor required. Holy shit I eventually got onto an advisor queue. After that it took a few minutes to get the 18 digit code and pay the £205. It really should be easier than this to pay money TO HMRC - it took me 2 hours and I think I was very lucky in the end.

It seems the whole system was to be rejigged to make it easier to pay any shortfalls and the tool was to launch 01 April 24. I can't seem to find out when it's going to go live though. Anyone needing to do this give me a shout and I'll give you my tips to get to a human at HMRC.

https://forums.moneysavingexpert.com/discussion/6430325/how-do-i-actually-pay-voluntary-national-insurance-contributions-for-a-shortfall

https://www.youtube.com/watch?v=mdCxCExS_NU