I have no clue which newspaper does what in the UK, so I just picked one, but I thought this was rather funny (plus I can't imagine anyone reading a Dutch newssite here...)
https://www.dailymail.co.uk/news/article-12986073/DPD-online-chatbot-rogue-swearing-calls-worst-delivery-firm-world.html
That's brilliant. So they're using a general-purpose AI language model, presumably trained on delivery data, so it will still respond to general requests.